Material

Style

Transportation methods: Select appropriate transportation methods according to the transportation distance and order quantity. For short-distance transportation, road transportation is generally used, and trucks are used to load cable reels. The trucks need to be equipped with fixing devices to firmly fix the cable reels to prevent shaking during transportation. For long-distance transportation, railway transportation can be selected, which has good stability and is suitable for transporting large quantities of cables; for areas with ports, waterway transportation can also be used, with relatively low cost.

Transportation precautions: During transportation, the cable reel must be placed horizontally, and it is strictly forbidden to tilt or invert to prevent the cable from slipping off the cable reel. A certain distance should be kept between cable reels to prevent mutual collision and extrusion, which may cause damage to the sheath and internal structure. Transport vehicles or tools should take rain-proof, sun-proof, and dust-proof measures, such as covering with rain-proof cloth, to avoid the cable being damped, polluted, or exposed to direct sunlight. When loading and unloading the cable reel, special hoisting equipment must be used, and the hoisting point should be selected at the lifting ring of the cable reel. Hoisting at the baffle or other parts is strictly prohibited to avoid damaging the cable reel and the cable. During transportation, traffic rules must be observed, driving should be smooth, and operations such as sudden braking and sharp turns should be avoided to reduce the impact on the cable.

Delivery time: After the customer confirms the order and makes payment, we will arrange delivery as soon as possible. For specifications in stock, they can be shipped within 1-3 working days; for customized specifications or large quantities of orders, the production cycle will be extended according to the actual situation. We will communicate with the customer in advance to clarify the delivery time to ensure that the customer can reasonably arrange subsequent work.

Delivery process: Warehouse personnel accurately pick cables of corresponding specifications and lengths according to the order information and conduct strict checks to ensure that the product information is consistent with the order. Conduct appearance and performance sampling inspection on the cable, and after confirming that there is no quality problem, package it according to the packaging standards. Contact the cooperative logistics company, arrange transport vehicles, safely load and fix the cable firmly. After delivery, timely inform the customer of the logistics information (logistics company name, waybill number, contact information, etc.) via SMS, email, etc., to facilitate the customer to track the transportation status of the goods. At the same time, maintain close communication with the logistics company to keep abreast of the transportation situation of the goods and ensure timely and safe delivery.

Quality assurance: Yjvr, Zryjv, and Vvr copper power cables provide a 15-year warranty period. During the warranty period, if the cable cannot be used normally due to its own quality problems (such as conductor breakage, insulation layer damage, sheath cracking, etc.), we will replace the new cable for the customer free of charge. For damage caused by non-product quality reasons such as improper installation and wrong use by the customer, repair services are provided, and corresponding repair fees and material fees are charged.

Technical support: Customers can contact our technical personnel at any time if they encounter any technical problems during installation, laying, use, and maintenance. Technical personnel provide professional guidance through telephone, email, video, etc., such as installation methods, fault diagnosis, daily maintenance, etc. When necessary, technical personnel can be dispatched to provide on-site support.

Complaint handling: If customers are dissatisfied with products or services, they can complain through customer service hotlines, emails, and other channels We will record the details of the complaint in a timely manner and assign a dedicated person to follow up. The handler will communicate with the customer to understand the specific situation in detail, conduct an in-depth investigation and analysis, and put forward a solution within 7 working days. We will keep the customer informed of the progress of the complaint handling in a timely manner and adjust the solution according to the customer's feedback until the customer is satisfied.

Regular return visits: We will conduct regular return visits to customers who have purchased our products. The return visit cycle is usually once every 3 months in the first year after purchase, and once every 6 months in the following years. During the return visit, we will understand the use status of the cables, including whether there are problems such as heating, insulation aging, and sheath damage, and collect customers' opinions and suggestions on product quality, performance, and service. For the problems reflected by customers, we will arrange professional personnel to solve them in a timely manner. At the same time, we will sort out and summarize the return visit information, and use it as an important basis for improving product quality and service level, so as to continuously enhance customer satisfaction and loyalty.