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منزل > مركز المنتج > كابل الجهد المنخفض > Cable XLPE 3X95+1X50 mm2 N2xh Frnc Low Smoke Halogen-Free Flame Fire Retardant Cable 0.6/1kv

    Cable XLPE 3X95+1X50 mm2 N2xh Frnc Low Smoke Halogen-Free Flame Fire Retardant Cable 0.6/1kv

  • تصنيفها:
    كابل الجهد المنخفض
  • يشارك:
  • رمز الاستجابة السريعة:
  • وقت الإصدار:
    2025-08-08 08:56:50
  • التحقيق الفوري

Detailed Description of XLPE 3X95+1X50 mm² N2xh Frnc Low Smoke Halogen-Free Flame Retardant Cable (0.6/1kv)

I. Core Information of the Product Itself

(I) Analysis of Specification Parameters
The XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable has undergone careful design and rigorous testing in terms of specification parameters to ensure stable and efficient operation in 0.6/1kv low-voltage distribution systems, meeting the power transmission needs of various places with extremely high fire safety requirements.
Voltage Level: The rated voltage of this cable is 0.6/1kv, where 0.6kv refers to the rated voltage between the core and the ground or shielding layer, and 1kv refers to the rated voltage between cores. This voltage level enables it to perfectly adapt to AC 50/60Hz low-voltage distribution systems, playing an important role in power transmission in high-rise buildings, subways, hospitals and other places, and providing stable power support for various electrical equipment.
Conductor Parameters:
  • Material and Purity: The conductor is made of high-purity electrolytic copper with a purity of ≥99.95%. The high-purity copper material can reduce the impact of impurities on conductivity, ensure smooth current transmission, reduce energy loss, and provide a basic guarantee for the efficiency of power transmission.

  • Structure and Process: It is made by the compact stranding process, consisting of 3 phase conductors of 95mm² and 1 neutral conductor of 50mm². The compact stranding process not only improves the filling factor of the conductor, makes the conductor structure more compact, reduces the gaps inside the conductor, but also can effectively reduce the loss caused by the skin effect. At the same time, this process enhances the Flexibility of the cable, facilitating laying and installation in complex wiring environments.

  • DC Resistance: At 20℃, the DC resistance of the 95mm² conductor is ≤0.193Ω/km, and the DC resistance of the 50mm² conductor is ≤0.387Ω/km. The low DC resistance ensures less energy loss during power transmission, enabling efficient transmission of power to electrical equipment and meeting the power needs of high-power equipment.

  • Conductor Diameter: The single wire diameter of the 95mm² conductor is about 2.5mm, stranded by multiple single wires, with an overall diameter of about 11mm; the single wire diameter of the 50mm² conductor is about 2.0mm, with an overall diameter of about 8mm. Such diameter sizes not only ensure the conductivity of the conductor but also facilitate coordination with structures such as the insulation layer.

Insulation Layer Parameters:
  • Material: The insulation layer is made of cross-linked polyethylene (XLPE) material, which has excellent electrical properties and chemical stability, and can maintain good insulation effect during long-term use.

  • Temperature Resistance: The long-term working temperature can reach 90℃, and the maximum temperature resistance in case of short circuit is 250℃, which can operate stably under the ambient temperature difference of -40℃ to 90℃. This enables the cable to maintain stable performance in different temperature environments, suitable for various complex climate and place conditions.

  • Volume Resistivity: The volume resistivity is ≥1×10¹⁴Ω·cm. The high volume resistivity indicates that it has excellent insulation performance, which can effectively prevent current leakage and ensure the safety of power transmission.

  • Insulation Strength: The insulation strength is ≥20kV/mm, with strong resistance to electrical breakdown, and no insulation breakdown will occur under normal working voltage, ensuring the stable progress of power transmission.

  • Thickness and Eccentricity: The insulation layer has a uniform thickness. The insulation layer thickness of the 95mm² conductor is about 2.0mm, and that of the 50mm² conductor is about 1.8mm, with an eccentricity of ≤15%. The uniform thickness and small eccentricity avoid insulation hidden dangers caused by local thin insulation, further improving insulation reliability.

  • Partial Discharge Quantity: The partial discharge quantity is ≤10pC. A small partial discharge quantity indicates that the insulation layer is of good quality, reducing insulation aging caused by partial discharge and prolonging the service life of the cable.

Sheath and Filling Material Parameters:
  • Material: The sheath and filling materials of the cable adopt N2xh Frnc low smoke halogen-free flame retardant materials, which have good flame retardant performance and environmental protection characteristics.

  • Flame Retardant Performance: It has passed strict flame retardant tests, is not easy to burn in flames, and can effectively delay the spread of fire. Its flame retardant grade meets the requirements of relevant standards, providing an important guarantee for the fire safety of the place.

  • Smoke Density: The smoke concentration generated during combustion is low, with a light transmittance of ≥60%. In case of fire, the low smoke characteristic is helpful for personnel evacuation and fire rescue work, reducing casualties and equipment damage caused by smoke.

  • Toxicity: It does not contain halogen and other toxic gases, and will not release substances harmful to humans and the environment during combustion, meeting environmental protection requirements and minimizing the harm to personnel and equipment in case of fire.

  • Mechanical Properties: It has good mechanical properties, with a tensile strength of ≥12MPa and an elongation at break of ≥125%. This enables the cable to resist external mechanical damage such as extrusion and collision, and is not easy to break during laying and use, prolonging the service life of the cable.

  • Corrosion Resistance: It has good corrosion resistance, can resist the erosion of acids, alkalis, salts and other chemical substances, and is suitable for different environmental conditions such as humid and chemically polluted places.

Current-Carrying Capacity Parameters:
  • Laid in air: The current-carrying capacity is about 240A. In this laying mode, the cable can pass a large current, meeting the power transmission needs of high-power equipment such as large central air conditioners and elevator group control systems.

  • Laid underground: The current-carrying capacity is about 190A. The heat dissipation condition in the underground environment is relatively poor, but the cable can still maintain a high current-carrying capacity, suitable for power transmission in places such as underground parking lots and underground pipe corridors.

Bending Radius: The minimum bending radius is 12 times the outer diameter of the cable, and the outer diameter of the cable is about 35mm, so the minimum bending radius is about 420mm. This characteristic makes the cable easy to lay and install in narrow spaces, and can adapt to complex wiring environments such as wall gaps of buildings and compact spaces inside equipment.
(II) Characteristics and Core Advantages
The XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable has significant characteristics and core advantages in low-voltage distribution systems due to its unique design and excellent performance.
1. Excellent Flame Retardant and Environmental Protection Performance: N2xh Frnc low smoke halogen-free flame retardant materials are used as sheath and filling materials, which have excellent flame retardant performance and can effectively delay the spread of fire. At the same time, it produces less smoke and low toxicity during combustion, with a light transmittance of ≥60%, does not contain halogen and other toxic gases, meets environmental protection requirements, and can minimize the harm to personnel and equipment in case of fire, especially suitable for places with extremely high fire safety requirements.
2. Efficient Power Transmission Capacity: The conductor is made of high-purity electrolytic copper through the compact stranding process, with low DC resistance. The DC resistance of 95mm² conductor is ≤0.193Ω/km, and that of 50mm² conductor is ≤0.387Ω/km, resulting in small energy loss during power transmission. Moreover, it has excellent current-carrying capacity, about 240A when laid in air and about 190A when laid underground, which can meet the power needs of high-power equipment such as large central air conditioners and elevator group control systems, ensuring the efficiency of power transmission.
3. Excellent Insulation Performance: The XLPE insulation layer has excellent electrical properties, with a volume resistivity of ≥1×10¹⁴Ω·cm and an insulation strength of ≥20kV/mm, which can effectively prevent current leakage. At the same time, it has good temperature resistance, with a long-term working temperature of up to 90℃ and a maximum temperature resistance of 250℃ in case of short circuit, and can operate stably under the ambient temperature difference of -40℃ to 90℃, with high insulation reliability, ensuring the safety of power transmission.
4. Good Mechanical Properties and Corrosion Resistance: The sheath and filling materials have a tensile strength of ≥12MPa and an elongation at break of ≥125%, which can resist external mechanical damage such as extrusion and collision. And they have good corrosion resistance, can resist the erosion of acids, alkalis, salts and other chemical substances, are suitable for different environmental conditions, and prolong the service life of the cable.
5. Good Flexibility and Easy Laying: The conductor adopts the compact stranding process, which enhances the flexibility of the cable. The minimum bending radius is 12 times the outer diameter of the cable, which is convenient for laying and installation in narrow spaces, adapts to complex wiring environments, reduces construction difficulty and improves installation efficiency.
6. Wide Application Range: It is suitable for 0.6/1kv low-voltage distribution systems, widely used in high-rise buildings, subways, hospitals, large shopping malls and other places with extremely high fire safety requirements, can meet the power transmission needs of different places, and has strong practicability.
(III) Characteristic Uses and Application Scenarios
The XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable has a wide range of characteristic uses and application scenarios in many places with extremely high fire safety requirements due to its excellent performance.
1. High-Rise Buildings: In high-rise buildings, the safety of the power transmission system is crucial. The cable has excellent flame retardant performance and low smoke halogen-free characteristics, suitable for distribution trunk lines and shaft wiring in high-rise buildings. For example, in the distribution system of high-rise residential buildings, it can be used for power transmission from the distribution room to the distribution boxes on each floor, providing guarantee for residents' daily electricity use; in high-rise office buildings, it can provide stable power support for office equipment, central air conditioners and other high-power equipment, and even in case of fire, it can reduce the impact of smoke and toxic gases on personnel evacuation.
2. Subway Systems: As a crowded public transportation place, fire safety is the top priority for subways. The low smoke halogen-free flame retardant performance of this cable makes it an ideal choice for subway power transmission, and it can be used for power connection of power distribution, lighting systems, ventilation equipment, etc. in subway stations. In the power wiring in subway tunnels, its good corrosion resistance and mechanical properties can adapt to the humid and dusty environment in the tunnels, ensuring stable and reliable power transmission and guaranteeing the normal operation of the subway.
3. Hospital Places: Hospitals have extremely high requirements for the reliability and safety of power supply, and also need to consider environmental protection factors. This cable can be used for power transmission in operating rooms, wards, pharmacies and other areas of hospitals, providing power for medical equipment, lighting systems, air conditioners, etc. Its low smoke halogen-free characteristics can reduce harm to patients and medical staff in case of fire, and its excellent insulation performance and stable transmission capacity ensure the normal operation of medical equipment, avoiding the impact of power failures on medical work.
4. Large Shopping Malls: Large shopping malls are crowded with people and have many electrical equipment, such as air conditioners, elevators, lighting, cash register systems, etc., which have high requirements for the capacity and safety of power transmission. This cable can be used for power transmission from the main distribution room of the mall to the distribution boxes in various areas, as well as special line power supply for large equipment. Its high current-carrying capacity can meet the power needs of many equipment in the mall, and its flame retardant performance and low smoke halogen-free characteristics can buy time for personnel evacuation and fire rescue in case of fire, reducing property losses and casualties.
5. Large Entertainment Venues: Such as large theaters, gymnasiums, etc. These places have large spaces, dense crowds and complex electrical equipment. This cable can be used for power transmission of lighting systems, audio equipment, air conditioning systems, etc. in the places, ensuring the normal operation of various equipment. In case of emergency, its fire safety performance can provide guarantee for personnel evacuation.
(IV) Production Process and Quality Control
The high quality of the XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable comes from advanced production processes and strict quality control systems, with every link from raw materials to finished products carefully controlled.
1. Conductor Manufacturing Process:
  • Raw Material Selection: High-purity electrolytic copper ingots with a purity of ≥99.95% are selected. Strict inspections are carried out on copper ingots, including chemical composition analysis and mechanical property testing, to ensure that the quality of raw materials meets the requirements, and only qualified copper ingots can enter the next production step.

  • Wire Drawing: The copper ingot is drawn into single wires of the required diameter through a wire drawing machine. During the wire drawing process, the wire drawing speed, die size and cooling system are controlled to ensure that the diameter of the single wire is uniform, the surface is smooth, and there are no scratches, cracks and other defects. The drawn single wire needs to be cleaned and dried to remove oil and impurities on the surface.

  • Compact Stranding: Multiple single wires are stranded through a compact stranding machine according to certain specifications and stranding pitches to form 95mm² and 50mm² conductors. During the stranding process, the stranding pressure and speed are precisely controlled to make the conductor structure compact with a high filling factor, reducing the impact of the skin effect. At the same time, ensure that the Stranded Conductor has good roundness and high consistency.

  • Annealing Treatment: The stranded conductor is annealed, heated to a certain temperature (about 300-400℃), kept warm for a period of time, and then slowly cooled to eliminate internal stress in the conductor and improve the flexibility and conductivity of the conductor. The annealed conductor needs to be surface-treated to remove the oxide layer and ensure the quality of the conductor.

2. Insulation Layer Extrusion Process:
  • Material Preparation: High-quality XLPE Insulation Materials are selected, and strict inspections are carried out on the materials, including appearance, melt flow index, electrical properties, etc. Before extrusion, the XLPE material is dried to remove moisture in the material to avoid bubbles in the insulation layer.

  • Extrusion Molding: An extruder is used to extrude and coat the XLPE material on the outer layer of the conductor to form an insulation layer. According to the specifications of the conductor, the parameters of the extruder, such as temperature (about 120-150℃), speed and pressure, are adjusted to ensure that the thickness of the insulation layer is uniform and meets the design requirements. During the extrusion process, the quality of the insulation layer is monitored in real-time, and parameters such as the thickness and eccentricity of the insulation layer are detected by online testing equipment to ensure that the surface is smooth and free of bubbles, cracks and other defects.

  • Cross-Linking Treatment: The extruded Insulated Wire core enters the cross-linking pipe for cross-linking treatment. The XLPE material undergoes a cross-linking reaction by heating with steam or nitrogen to form a three-dimensional network structure, thereby improving its temperature resistance, mechanical properties and insulation performance. During the cross-linking process, parameters such as temperature, pressure and time are strictly controlled to ensure uniform cross-linking degree.

3. Cabling Process:
  • Core Arrangement: 3 Insulated Cores (phase wires) of 95mm² and 1 insulated core (neutral wire) of 50mm² are arranged in a certain order to ensure a compact and reasonable structure.

  • Filling: N2xh Frnc low smoke halogen-free flame retardant filling materials are filled in the gaps between the insulated cores to make the structure of the cable round and stable, and at the same time enhance the flame retardant performance of the cable. The filling material needs to be compatible with the insulation layer and sheath material to avoid chemical reactions.

  • Wrapping: A layer of low smoke halogen-free flame retardant tape is wrapped around the outer layer of the filled cores to fix and protect the cores and enhance the overall structural strength of the cable. During the wrapping process, the wrapping tension and overlap are controlled to ensure tight and flat wrapping.

4. Sheath Extrusion Process:
  • Material Preparation: N2xh Frnc low smoke halogen-free flame retardant materials are selected as sheath materials, and inspections are carried out on the materials, including appearance, flame retardant performance, mechanical properties, etc. Before extrusion, the material is mixed and plasticized to ensure the uniformity and performance stability of the material.

  • Extrusion Molding: An extruder is used to extrude and coat the sheath material on the outer layer of the cabled core to form a sheath. The parameters of the extruder, such as temperature (about 150-180℃), speed and pressure, are adjusted to ensure that the thickness of the sheath is uniform, closely combined with the internal structure, with a smooth surface and no bubbles, cracks and other defects. During the extrusion process, the quality of the sheath is monitored in real-time, and its thickness, outer diameter and other parameters are detected.

5. Quality Control Process:

Raw Material Inspection: Strict inspections are carried out on electrolytic copper ingots, XLPE Insulation Materials, N2xh Frnc low smoke halogen-free flame retardant sheath and filling materials and other raw materials. Only qualified raw materials can enter the production process to ensure the stability of product quality from the source.

  • In-process Inspection: Set up quality control points in each production process, such as conductor manufacturing, insulation layer extrusion, cabling, and sheath extrusion. For semi-finished products, conduct comprehensive inspections, including checking the diameter, DC resistance, and surface quality of the conductor; the thickness, eccentricity, and insulation performance of the insulation layer; the structure, roundness, and filling tightness of the cabled core; and the thickness, surface smoothness, and mechanical properties of the sheath. Ensure that each link meets the quality standards, and timely rectify any unqualified products to prevent them from entering the next process.

  • Finished Product Inspection: After the cable is manufactured, conduct a series of strict tests on the finished product. These include electrical performance tests such as power frequency withstand voltage test (3kV/5min without breakdown) and insulation resistance test; flame retardant performance tests such as vertical burning test and bundle burning test to verify its flame retardant effect; smoke density test to detect the light transmittance during combustion; toxicity test to ensure no harmful gases are released; and mechanical performance tests such as tensile strength and elongation at break of the sheath and insulation layer. Only products that pass all tests are allowed to leave the factory.

  • Quality Traceability: Establish a complete quality traceability system. Record the information of raw material suppliers, production batch numbers, production dates, process parameters during production, inspection results of each link, etc. For each reel of cable, attach a quality certificate with detailed information. In case of quality problems, it can quickly trace back to the relevant production links and raw material sources, facilitating timely investigation and handling, and continuously improving product quality.

  • II. General Product Information

  • (I) Packaging Standards
  • To ensure that the XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable is not damaged during transportation and storage, strict packaging standards are adopted, which are designed to provide comprehensive protection for the cable.
  • 1. Packaging Materials:
  • Cable Reels: The cable is usually wound on sturdy steel cable reels. The steel cable reels are made of high-quality carbon steel, with a thickness of 5-8mm, which has strong load-bearing capacity and impact resistance. The diameter of the cable reel is determined according to the length of the cable, generally 1200mm, 1500mm, or 1800mm, to ensure that the cable can be neatly wound without excessive bending. The two sides of the cable reel are equipped with flange plates with a height of 300-500mm, which can effectively prevent the cable from slipping during transportation.

  • Protective Layers: The outer layer of the cable is first wrapped with a layer of moisture-proof plastic film, which is made of high-density polyethylene (HDPE) material with a thickness of 0.1-0.15mm, having good moisture resistance and tensile strength to prevent the cable from getting damp. Then, a layer of non-woven fabric is wrapped outside the plastic film to avoid direct friction between the plastic film and the cable reel, reducing the risk of damage to the plastic film. For long-distance transportation or export products, an additional layer of galvanized iron sheet is wrapped around the cable reel to enhance the overall protection, preventing the cable from being damaged by external impacts and harsh weather conditions.

  • 2. Packaging Methods:
  • Winding: When winding the cable onto the reel, control the winding tension uniformly to ensure that the cable is tightly and neatly arranged on the reel without overlapping or loosening. The winding speed is set to 5-10m/min to avoid excessive tension that may damage the cable structure.

  • Fixing: After winding, use steel straps with a width of 25mm and a thickness of 0.8mm to fix the cable on the reel. The steel straps are tightened at intervals of 300-500mm along the axial direction of the reel to ensure that the cable does not move during transportation. In addition, the end of the cable is fixed with a special cable clamp to prevent the cable head from loosening and being damaged.

  • Labeling: Clearly mark the relevant information on the flange plate of the cable reel, including product name (XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable), model specification, rated voltage (0.6/1kv), length (usually 100m, 200m, or 500m per reel), net weight, production batch number, execution standard, manufacturer's name, address, and contact information. The label is made of waterproof and wear-resistant material, ensuring that the information remains clear during transportation and storage.

  • (II) Transportation Regulations
  • The transportation of XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable needs to comply with strict regulations to ensure the safety and integrity of the cable during transportation.
  • 1. Transportation Modes and Requirements:
  • Road Transportation: Choose trucks with good condition and appropriate load capacity. The loading capacity of the truck should match the weight of the cable reel to avoid overloading. When loading, use a crane with a lifting capacity of not less than 5 tons to lift the cable reel, and place a rubber pad between the crane hook and the cable reel to prevent damage to the reel. The cable reel is placed horizontally on the truck, and the center of gravity is aligned with the center of the truck to ensure stable transportation. Use steel chains to fix the cable reel on the truck, with each reel fixed at least at 4 points. During transportation, the driving speed should not exceed 60km/h on highways and 30km/h on ordinary roads, avoiding sudden braking and sharp turns to prevent the cable reel from rolling.

  • Railway Transportation: When transporting by railway, the cable reels are placed in the railway freight car, and the distance between adjacent reels is not less than 100mm to facilitate ventilation and avoid collision. The cable reels are fixed with the car body using fixing devices provided by the railway department to ensure that they do not move during the train's operation. It is necessary to comply with the railway department's regulations on the transportation of large goods, and complete the relevant transportation procedures.

  • Sea Transportation: For export products transported by sea, the cable reels are placed in containers. The container should be clean, dry, and free of corrosive substances. The cable reels are fixed in the container using wooden brackets and steel straps to prevent them from moving due to the ship's 颠簸. In addition, desiccants are placed in the container to absorb moisture and prevent the cable from getting damp. The container is sealed tightly to avoid the invasion of sea water and salt spray.

  • 2. Transportation Notes:
  • Avoid contact with sharp objects during transportation to prevent the cable sheath from being scratched.

  • Do not stack heavy objects on the cable reel to avoid deformation of the reel and damage to the cable.

  • The cable reel should not be placed upside down or tilted at a large angle to prevent the cable from slipping and being damaged.

  • In case of rain or snow during transportation, cover the cable reel with a waterproof cloth to prevent the cable from getting damp.

  • During transportation, it is necessary to check the fixing of the cable reel regularly, and re-tighten the steel straps or chains if they are loose.

  • (III) Delivery and Shipment Procedures
  • The delivery and shipment of XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable follow strict procedures to ensure that customers receive the products in a timely and accurate manner.
  • 1. Order Confirmation: After receiving the customer's order, the sales department will confirm the product specifications, quantity, delivery time, and delivery address with the customer in detail. A sales contract is signed, clearly stipulating the rights and obligations of both parties.
  • 2. Production Scheduling: The production department arranges production according to the order requirements and the production plan. It is ensured that the products are produced on time and meet the quality standards. During the production process, the sales department keeps in touch with the customer and reports the production progress regularly.
  • 3. Inspection and Storage: After the products are produced, they are inspected by the quality inspection department. Qualified products are stored in the warehouse in categories. The warehouse is kept dry, ventilated, and clean, with a temperature of 5-35℃ and a relative humidity of not more than 70%. The cable reels are placed on pallets, and the distance from the wall is not less than 500mm to facilitate ventilation and handling.
  • 4. Shipment Preparation: Before shipment, the warehouse staff checks the product information according to the order, including the model specification, quantity, and batch number, to ensure consistency with the order requirements. The packaging of the cable reel is inspected, and if there is any damage, it is re-packed. The shipping documents are prepared, including the commercial invoice, packing list, quality certificate, and transportation documents.
  • 5. Shipment Notification: After the product is shipped, the sales department notifies the customer in a timely manner by phone, email, or fax, informing the customer of the shipment time, transportation mode, waybill number, and estimated arrival time, so that the customer can arrange for receipt.
  • (IV) Sample Provision
  • To facilitate customers to test and understand the performance of XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable, the company provides sample provision services.
  • 1. Sample Specification: The sample length is usually 1-5 meters, which can be cut according to the customer's requirements. The sample includes all structural layers of the cable, such as the conductor, insulation layer, filling material, and sheath, to ensure that the customer can conduct comprehensive tests.
  • 2. Application Process: Customers can apply for samples by phone, email, or through the company's official website. The application needs to provide the customer's name, contact information, company name, and the purpose of the sample. After receiving the application, the sales department reviews it and confirms the sample specifications and delivery address with the customer.
  • 3. Sample Fee and Freight: For regular customers, samples are usually provided free of charge, but the customer needs to bear the freight. For new customers, a certain sample fee may be charged, and the sample fee can be refunded after the customer places an order in large quantities. The sample is shipped by express, and the tracking number is provided to the customer in a timely manner.
  • 4. Sample Testing Guidance: The company provides testing guidance for customers who receive the samples. The technical department can provide relevant testing standards and methods, and answer the customer's questions about the sample testing. If the customer needs, the company can also assist in arranging third-party testing.
  • (V) After-Sales Service
  • The company provides comprehensive after-sales service to ensure that customers can use XLPE 3X95+1X50 mm² N2xh Frnc low smoke halogen-free flame retardant cable with confidence.
  • 1. Installation Guidance: The company's technical staff can provide installation guidance for customers, including the laying method, bending radius requirements, and connection precautions. Technical documents such as the installation manual can be provided, which detail the installation steps and matters needing attention. If necessary, the technical staff can go to the site to guide the installation.
  • 2. Quality Warranty: The product has a quality warranty period of 12-24 months from the date of delivery. During the warranty period, if the product has quality problems due to manufacturing defects, the company provides free repair or replacement services. If the damage is caused by improper use or transportation, the company can provide maintenance services at a reasonable cost.
  • 3. Problem Handling: If the customer encounters problems during the use of the product, they can contact the after-sales service department by phone or email. The after-sales staff will respond within 24 hours and provide solutions. For urgent problems, the company can arrange technical staff to go to the site for handling within 48-72 hours.
  • 4. Feedback Collection: The company actively collects customer feedback on the product, including the use effect, performance, and service. According to the feedback, the company continuously improves the product quality and service level to meet the customer's needs better.
  • 5. Training Services: The company can provide training services for customers' relevant personnel, including product performance, maintenance, and safety precautions. The training can be conducted in the form of on-site lectures, video conferences, or training materials, to improve the customer's ability to use and maintain the product.
العلامات ذات الصلة: Halogen-Free Cable Flame Retardant Cable Low Smoke Cable
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إضافة : منطقة التنمية الصناعية Xiaokou ، مقاطعة نينغجين ، مدينة Xingtai , مقاطعة Hebei ، الصين

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